Terms & Conditions

Remote Monitoring- remotely monitoring and evaluating the network and communication status of supported network enabled devices. Most any device that connects to the network via wired or wireless communication can be monitored using our services. If a device stops communicating an automated alert is sent to the MSD staff and we will contact you to ensure your system is working properly. If device(s) is not working properly, issue will be escalated and scheduled to on-site support and hourly rate is billed accordingly. This remote service will not be billed to the client who are a part of this membership. Troubleshooting over the phone with client could incur additional charges.

Unlimited Remote Support- We will provide unlimited remote support for your system during normal business hours.  

Priority Scheduling- You will have priority scheduling over any other client that is not on our Concierge Care Memberships. 

Annual Cleaning & Inspection- Once a year we will come out, completely free of charge, and clean and inspect your system. This will be capped at 1 hour of service per visit and will be only a cleaning and inspection, led by our technician. 

Monthly System Health Report- We will provide a monthly system health report that assesses the overall health and ensures proper internet speeds are being maintained, devices are not going offline and that no equipment has failed. 

Pre-Arrival Service Checks – Four times a year, capped at 1 hour a service tech will come and perform a system wellness check. This check will serve as an overall functionality check and if there are any issues with the system, the client will be made aware and next steps decided. This check is great to use before arriving home from a prolonged time away.  

Included Alarm Monitoring – We include our alarm monitoring service with this package complimentary to our subscribers. This includes the option for dual path monitoring. (client must purchase cellular backup device separately if they opt to subscribe to that service) 

Service Provider Authorization- This allows us to communicate, make decisions and meet with your cable/internet provider on your behalf. 

Theater / Media Room Calibration- This membership includes 1 calibration of a room of your choice per year. This calibration is capped at 1 hour and will be technician led.

Discounted Service Rate- Membership holders receive a discount on regular advertised rates, prices dependent on membership selected. This discounted rate is only for service, not in conjunction with new installations, proposed items, etc. 

Party Attendant Discounted Rate (Excludes Holidays)- As a concierge member you receive a discounted rate for our party attendant service. As party attendants we arrive before your party or event to get all equipment up and running and we happily stay during the event to run the system for you. 

*Inquire for pricing and services*

*All memberships outside of 30 minute radius of MSD will require a drive time factor added onto it. 

*MSD Hours of Operation is – 7:30am-4:30pm – after hours charges may be incurred beginning after 5pm